Paris or Remote
Full Time
About Omi
Omi is a platform empowering brands to transfer their products into the virtual world, insert them in real time into the VR-powered environments and generate a video or photo from their composition, without technical skills. As reality becomes augmented, mixed and virtual, a whole new dimension opens up to us. Omi's mission is to explore it to create the most powerful video technologies in the world, real and virtual.
Responsabilities
- As an early member of the team, you will help us build and mold the future of our Customer Success organization and be instrumental in helping define our team's processes & playbooks;
- Retain and expand Omi's customer base by owning a portfolio of Enterprise accounts;
- Learn our product inside and out to help your customers achieve their desired outcomes;
- Proactively identify customers who aren’t maximizing their opportunity with Omi and engage with them to help them get more out of our product;
- Collaborate with our Sales team to drive renewals and expansions;
- Surface opportunities to expand existing accounts when it’s right for the customer;
- Collect usage data to improve our platform and make Omi relevant for every customer:
The skills you need
- French and English proficiency;
- 4+ years of experience in a SaaS or Software Customer Success role;
- You have a track record of high achievement in your current Customer Success role;
- You have a growth mindset and view setbacks as learning opportunities, not failures. You are a problem-solver and process-oriented. You love getting to know new people and helping them solve their business problems.
- You are a team player and can put yourself in others’ shoes and see situations from perspectives other than your own;
- You’re motivated by seeing others succeed and grow when you partner with them;
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry;
- Strong intrinsic motivation to be a top performer and contribute to a team;
Bonus skills
- You have been an early Customer Success hire at a fast growing start up before
- You have been working with startups/SMBs as well as Corporates as clients
